If you are looking to rent IPv4 addresses, monetize an IP pool, or use an IPAM platform, let me save you a massive headache. Do not walk; run away from IPXO. I recently tried onboarding with them, and what followed was the most absurd, disjointed, and hostile onboarding experience I have ever witnessed. If you value your time and your sanity, read our IPXO customer experience nightmare before signing up.

Here’s how that went and what you can learn for your automated onboarding workflows.

The Timeline of Tyranny: From Onboarding to Shut Down in 96 Hours

When you manage internet protocol resources, you expect automated efficiency and professional compliance. Instead, IPXO gives you an aggressive, 24-hour weekend compliance trap. Here is exactly how they fast-tracked closing our account:

Saturday, June 27

I found out about IPXO, they seemed like a good solution for my IP needs. They require you to go through company verification, which is business as usual. I filled in all the details on the website onboarding. Business as usual!

Sunday, June 28

A day later, on Sunday morning, I receive an email saying “Hey, we’re excited to welcome you. As part of the standard verification process, you need to answer some questions.”

I don’t remember if I read this on Sunday, but as I have a strict no-work policy on Sunday I’ll take care of this in the week

Monday, June 29

On Monday morning 9:20 I get a reminder “Can we get an update?”.

As I don’t work on a Sunday, and you can say that my workweek starts on Monday 9am, this reminder basically comes 20 working minutes after I signed up on Saturday evening. I work a normal schedule, but apparently, IPXO expects your infrastructure team to work on their precise weekend timeline.

Wednesday, July 1: the Death sentence

On Wednesday they decide they’ve waited long enough now; my company is now closed.

That’s right: Signed up on Saturday, harassed on Sunday, nagged on Monday, and fully banned/closed by Wednesday. Talk about an aggressive automated workflow designed to fail its users.

Why IPXO is a Nightmare for B2B Clients

IPXO claims to offer a “fully automated stack” for IPv4 marketplace management and abuse prevention. In reality, their verification system functions like an unhinged bot that flags legitimate users before they can even log in to lease a subnet.

If their customer solutions team can’t even handle a standard B2B onboarding window without shutting down accounts during the standard workweek, how can you trust them to handle critical network routing, RPKI, or LOA management?

The Verdict: Stay Far Away

There are plenty of reliable alternatives for IP address leasing and IPAM infrastructure where you won’t get locked out of your account over a weekend misunderstanding. I’m currently signing up with them, and I’ll link here the solution I went with